The Department of Transport and Main Roads (TMR) is investigating ways to reduce the number of mail items that are sent out as individual correspondence items and to improve customer experience. Registration certificates, currently posted by TMR at a significant cost, have been identified as an opportunity to accomplish those objectives. TMR has developed an online service to provide certificates in electronic format where customers can elect to print or email themselves a PDF copy and an online service to check registration information.
The automatic print and post of registration certificates will stop in November 2018 in favour of the documents being available from our online services. This is expected to have minimal impact on customers. While there is a perception that a customer might require a registration certificate as proof of current registration, this is not a requirement.
For more information, customers can contact the TMR call centre on 13 23 80. Please refer to the TMR Q&A document for additional information regarding this change.