What's changing
Digital reminders for unpaid trips
If you travel on a toll road without paying, you may receive an Unpaid Toll Reminder by email. If your tolls remain unpaid, you may receive a Toll Payment Demand email (this replaces toll notices). SMS alerts will be phased in from September.
Email and SMS reminders will be sent by NSW Motorways using the contact details linked to your vehicle registration.
Administration Fees
Toll notices will no longer by issued from mid-July 2026, and toll notice administration fees will be switched off. Administration fees still apply to toll notices issued before mid-July 2026 and will need to be paid.
Earlier notifications and quicker enforcement action
Notification for unpaid tolls will be issued earlier, but enforcement action such as fines or debt collection can happen sooner if you don’t pay.
Responsibility for unpaid tolls
Under NSW Roads Regulation, the registered vehicle owner is responsible for unpaid tolls, even if they were not driving at the time. Driver nominations won’t be available for Toll Payment Demands.
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What these changes mean for you
These changes are designed to address unpaid tolls. If you have an active toll account for your vehicle(s) before you travel, you don’t need to do anything – you’re already good to go.
Always make sure you have an active toll account and you’ve added all vehicles to your account before you travel on a toll road.
You also will no longer be able to nominate another driver for travel that your vehicle took.
Update your details with Service NSW
Digital reminders are sent using the contact details linked to your vehicle registration via Service NSW. If you need to add or update your contact details, you can do this at account.service.nsw.gov.au or by calling 13 77 88.
Contact Linkt
For account enquiries, you can contact our Commercial Account support team from 8am - 5pm Mon - Fri (Closed on Victorian Public Holidays).
✉️ commercialsyd@linkt.com.au
📞 13 33 31
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